AccountId: 011433970860
ContactId: 93d670c5-ade0-4e68-ac5b-3c21c058a932
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3950 ms
Total Talk Time (AGENT): 3950 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/93d670c5-ade0-4e68-ac5b-3c21c058a932_20250312T20:38_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Afternoon. Thank you for calling APO. This is [PII]. How can I help you?