AccountId: 011433970860
ContactId: 93d3a8f5-e3c5-4c57-a9d2-49ac0f7d1f92
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 122879 ms
Total Talk Time (AGENT): 60107 ms
Total Talk Time (CUSTOMER): 49989 ms
Interruptions: 0
Overall Sentiment: AGENT=3.3, CUSTOMER=2.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/93d3a8f5-e3c5-4c57-a9d2-49ac0f7d1f92_20250616T17:14_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] Good morning, [PII]. This is [PII].
[AGENT][NEUTRAL] Hi, how are you?
[CUSTOMER][POSITIVE] I'm doing pretty good. We're gonna get uh really hot today, I guess.
[AGENT][POSITIVE] Oh goodness.
[CUSTOMER][NEUTRAL] And, and, yeah, 100 degrees in [PII].
[AGENT][POSITIVE] Oh wow, that is very hot.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][POSITIVE] Yeah, the good news is, is, you know, we don't have any uh humidity here.
[AGENT][POSITIVE] Yeah, that is nice. Do you have AC at least or some good fans?
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] It's not
[CUSTOMER][NEUTRAL] Oh yeah, I got plenty of AC.
[CUSTOMER][NEGATIVE] Every, everywhere. I'm too, I'm too old to sit around and sweat.
[AGENT][POSITIVE] Oh good.
[AGENT][NEUTRAL] Yeah, no, that's, that's makes it a little bit more tolerable then.
[CUSTOMER][NEUTRAL] So,
[CUSTOMER][NEUTRAL] Yeah, yeah, we had it. 00, the guys came in and resurfaced everything here a few weeks ago and, and so I'm ready to fire it up, so.
[AGENT][POSITIVE] Well, perfect.
[CUSTOMER][NEUTRAL] Yeah, yeah, you know, I don't know if maybe you can help me or not um I'm looking for a bookkeeper's report for one of our groups.
[AGENT][POSITIVE] Absolutely.
[AGENT][NEUTRAL] OK, yeah, what is the group number?
[CUSTOMER][NEUTRAL] 247-43.
[AGENT][NEUTRAL] 43. OK. Um, let me look up that and just make sure that the group is still active and everything's good.
[AGENT][NEUTRAL] 24743.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Looks like it's active. OK, I can send you over a group detail report. Um, is it a good email to send it to the [PII]?
[CUSTOMER][POSITIVE] That's correct.
[AGENT][POSITIVE] Alrighty, give me about 5 minutes and I'll have it over to you.
[CUSTOMER][POSITIVE] Thank you, ma'am.
[AGENT][POSITIVE] Of course, enjoy the weather.
[CUSTOMER][POSITIVE] Yeah, have a nice day.
[AGENT][NEUTRAL] You too bye bye.
[CUSTOMER][NEUTRAL] Mhm.