AccountId: 011433970860
ContactId: 938874b9-163d-4bc3-8035-a97e6e20e83a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13510 ms
Total Talk Time (AGENT): 7951 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/938874b9-163d-4bc3-8035-a97e6e20e83a_20250320T19:07_UTC.wav
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[AGENT][POSITIVE] Good Morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Morning. Thank you for calling APL. My name is [PII]. How may I help you?