AccountId: 011433970860
ContactId: 938155ee-064c-4c03-babf-627850c599f9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 555599 ms
Total Talk Time (AGENT): 297373 ms
Total Talk Time (CUSTOMER): 119163 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/938155ee-064c-4c03-babf-627850c599f9_20250529T17:29_UTC.wav
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[AGENT][NEUTRAL] We want to start.
[CUSTOMER][NEUTRAL] Oh la la logos.
[AGENT][NEUTRAL] When I started this.
[CUSTOMER][NEUTRAL] See for me beerado claqueendoma.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] c.
[CUSTOMER][NEUTRAL] Cramito.
[CUSTOMER][NEUTRAL] Cerro and cinco cro redo cuatro state.
[AGENT][NEUTRAL] so.
[AGENT][NEUTRAL] So you know Borgos de sanitografia search information I confirm our sofasimino direction telephor forward.
[CUSTOMER][NEUTRAL] Noviembreventi says delta cinco scientota northwest scientosinola and fine reel teleanincotro the cu.
[AGENT][NEUTRAL] Which is my re electronico sociosa.
[CUSTOMER][NEUTRAL] the realty at [PII].
[AGENT][NEUTRAL] Which is.
[AGENT][NEUTRAL] As you know medisa queloiso el dia.
[AGENT][NEGATIVE] Pain to sing, you know.
[CUSTOMER][NEUTRAL] See, for beer in it.
[AGENT][NEUTRAL] And 10.
[AGENT][NEUTRAL] OK, Akinamostasin hosts one of mosa verses richla and question permit and so on.
[AGENT][NEUTRAL] Recuerda cuentas pajinas a con stenosisogarener works.
[CUSTOMER][NEUTRAL] But that is a cuatro.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Its I send them in officials.
[AGENT][NEUTRAL] OK, is this aloo human con firmo it is lacervicis medical tao civilia dose deerredo de iano.
[AGENT][NEUTRAL] There are.
[CUSTOMER][NEUTRAL] See you MRI MRI stand up MRI sta and Mariajoca.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Let MRI to see one lemalodire defibre over there.
[AGENT][NEUTRAL] Judo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfecto. See and effecto seorgos is the documents redo standing prosciadolo to redes laurles in this.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] And does it come on.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] See you said come on can you so check la casa or come on.
[AGENT][NEUTRAL] As yes la document notunia and depoer general informacion deanco as a somosa salon deposito eros cuenta and cosino and a cacheque as.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Sabien and reform to the you know the the same for.
[AGENT][POSITIVE] In the end, no problem.
[AGENT][NEUTRAL] No.
[CUSTOMER][POSITIVE] Yeah, that's a good meal.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Per
[AGENT][NEUTRAL] We are.
[AGENT][NEUTRAL] He must get
[AGENT][NEUTRAL] That is the Ferrero.
[AGENT][NEUTRAL] You going to sinco.
[AGENT][NEUTRAL] Utmos.
[CUSTOMER][NEUTRAL] See, and to say that me piles.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Enola semana paslo and BA.
[AGENT][NEUTRAL] And the
[AGENT][NEUTRAL] To
[AGENT][NEUTRAL] OK and.
[AGENT][NEUTRAL] An MRI lacain beneficiocutinosiso cervicio res de redo.
[AGENT][NEUTRAL] Perlosmento anterior mentividosestipulanque est proseoaiso.
[AGENT][NEUTRAL] So no error you see document though.
[AGENT][NEUTRAL] I said me small.
[AGENT][NEUTRAL] OK, and the service will yes it says.
[AGENT][NEUTRAL] Just just he's been there though.
[AGENT][NEUTRAL] [PII] doctor [PII] or the [PII].
[CUSTOMER][NEUTRAL] So if you spare.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cla in the end.
[AGENT][NEUTRAL] See loquezo esto er primerosocomo cutenosisosekimo la fecha the la fecha de de la de laita is the nero ala de la manana.
[AGENT][NEUTRAL] Lores is [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Eelmaa on Dolorespada.
[CUSTOMER][NEUTRAL] Oo.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] Elope yesterday clamando helemada.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] De la compania stand up MRIrecios in cuenta.
[AGENT][NEUTRAL] Later.
[AGENT][NEUTRAL] See aquinemos el ellos documento no stenosisogar in effecto er sip and queer.
[AGENT][NEUTRAL] El cerviio MRI is leiso and a stand up MRI of Fort Lauderdale sine argo la fecha and que esus seguro no no deer queseisoleRI for el [PII].
[AGENT][NEUTRAL] I left
[AGENT][NEUTRAL] OK uh uh no doctor [PII], [PII] paon.
[AGENT][NEUTRAL] Isekelaita from DS he says but sole [PII] DSC says oceloiso el res de brero.
[CUSTOMER][NEUTRAL] [PII] is de [PII] the [PII].
[AGENT][NEUTRAL] OK, so the [PII] he says yellow lemons MRI.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Exactly, but get a serial MRI.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] a factor.
[AGENT][NEUTRAL] But bassado and for moss.
[AGENT][NEUTRAL] Sinnagoosote strain or loiso traves fact senoraorgos.
[CUSTOMER][NEUTRAL] I do facts.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] porquestein strainia status declamo unaque process.
[AGENT][NEUTRAL] Uh, see the camo una cuentosa with the esperparastbesequial proximalunes Jamarlos per les status demo.
[CUSTOMER][NEUTRAL] Mm, OK.
[CUSTOMER][NEUTRAL] OK. [PII].
[CUSTOMER][NEUTRAL] Gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I have to do grace.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] See.