AccountId: 011433970860
ContactId: 936b2818-525d-4527-a0d2-6d89cec0fded
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44970 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 21937 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/936b2818-525d-4527-a0d2-6d89cec0fded_20250205T19:50_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello? Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Is anyone there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?