AccountId: 011433970860
ContactId: 92e0912d-6868-4a24-aada-53c49971a117
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 243110 ms
Total Talk Time (AGENT): 98069 ms
Total Talk Time (CUSTOMER): 106145 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/92e0912d-6868-4a24-aada-53c49971a117_20250116T17:33_UTC.wav
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[AGENT][NEUTRAL] Butnodia graciapoelelelaor con was to.
[CUSTOMER][NEUTRAL] When.
[AGENT][NEUTRAL] I'm gonna you're gonna.
[CUSTOMER][NEUTRAL] We mean that appliques.
[CUSTOMER][NEUTRAL] He sit and dermato me and.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] was.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Shelaro um myporia unnumero telephone and calama connectada.
[CUSTOMER][NEUTRAL] See what you say.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ocho revente says ocho.
[AGENT][POSITIVE] OK, gracias innumero de polisa.
[CUSTOMER][NEUTRAL] Cerrolos sincuenta Sea Sea.
[AGENT][NEUTRAL] OK, for verificafanasimiano recor electronic.
[CUSTOMER][NEUTRAL] Crostein.
[CUSTOMER][NEUTRAL] E e cuatro and Tinco Norwest the place [PII] reserroquislo.
[AGENT][NEUTRAL] OK, yes, yes. Um, mhm.
[CUSTOMER][NEUTRAL] For electronic.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Tenemosu um electronico travajo.
[CUSTOMER][NEUTRAL] Ah, it's atalakis a roo.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Your velasques they have benefiio and the lear beneficina guarant pas in sucovertura.
[AGENT][NEUTRAL] In uh this queue a dermatolo.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, er para la visa el doctoro promunlebangare and [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And this.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] OK, so estes seguro, um, no sotrosiu rimo for este loqueotra tamientos no nocurimo for la viscia navicia doctor copagos deposale poresa cantida per loqueolotra tamiento no sotro curimotaniento ford.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So on my call.
[CUSTOMER][NEUTRAL] Uh, OK.
[AGENT][NEUTRAL] See alaerviertasario um ostine preunta and the latheta jamanos directeoacion de queloqueloquecumo per molene primario.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ah, OK, well, yeah, ah so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mm go ma. I gonna reta.
[CUSTOMER][NEUTRAL] No, no, yeah, yeah, that's what I'm in this.
[AGENT][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] You.
[AGENT][NEUTRAL] Yeah, no, they want that.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] So.