AccountId: 011433970860
ContactId: 92b6877a-bfca-41de-88e3-381e46d1ae46
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 223660 ms
Total Talk Time (AGENT): 87248 ms
Total Talk Time (CUSTOMER): 94773 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/92b6877a-bfca-41de-88e3-381e46d1ae46_20250618T15:10_UTC.wav
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[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Theolauea in nombresais alue.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] and neuros.
[CUSTOMER][NEUTRAL] Who.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] cert.
[CUSTOMER][NEGATIVE] Perrodote cuatro erodo erro cuatro.
[AGENT][NEUTRAL] What.
[CUSTOMER][NEUTRAL] Euro.
[AGENT][NEUTRAL] What is the number uh [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] But profiles of a direction in the telephone.
[CUSTOMER][NEUTRAL] See Florida.
[CUSTOMER][NEUTRAL] It ole.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Which is a grass on the messencia um le informal scientists oeusagu principalalica commode spaza.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] Enese and Seguro principal senor Martinez that on a list of the medicals questen bare principal.
[CUSTOMER][NEUTRAL] Say yeah mealentosa cuandoyoya of me queo o la polite and second que no noo no no endocom.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] ostrajas directmente conquesegu principallalique commodeduo de loservicios redos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and that's a principal.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No osmos proportion.
[CUSTOMER][NEUTRAL] Yeah yeah oeso.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] so I mean.
[AGENT][NEUTRAL] Literally
[AGENT][NEUTRAL] olean scape segu principal.
[CUSTOMER][NEUTRAL] Huh, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And this is the one.
[AGENT][NEUTRAL] We
[CUSTOMER][NEUTRAL] Sorry and Graa bye.