AccountId: 011433970860
ContactId: 9296b5c4-47d9-40eb-9d66-fc4c22f0576b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4010 ms
Total Talk Time (AGENT): 3501 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/9296b5c4-47d9-40eb-9d66-fc4c22f0576b_20250528T16:34_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?