AccountId: 011433970860
ContactId: 928cae2c-078b-4a7b-913a-53cf34ac22d9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22780 ms
Total Talk Time (AGENT): 4070 ms
Total Talk Time (CUSTOMER): 17950 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/928cae2c-078b-4a7b-913a-53cf34ac22d9_20250512T13:32_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Several months ago, my neighbor called them. I don't know if I told you this. My neighbor called him and his wife ran inside because they thought it was suspicious, and when the woman realized they were just to come over and asking what was going on, she took off.
[CUSTOMER][NEGATIVE] Set off