AccountId: 011433970860
ContactId: 927f38ea-e7da-4ed1-8d76-f47c0ae0028c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41900 ms
Total Talk Time (AGENT): 22031 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/927f38ea-e7da-4ed1-8d76-f47c0ae0028c_20250430T16:20_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APO. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line that connecting the call.