AccountId: 011433970860
ContactId: 92764af9-11ae-4b8b-9d9e-e06d3e4a2b87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33680 ms
Total Talk Time (AGENT): 4038 ms
Total Talk Time (CUSTOMER): 14741 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/92764af9-11ae-4b8b-9d9e-e06d3e4a2b87_20250228T19:59_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] You have to say my American public life and I'm just [PII].
[CUSTOMER][NEUTRAL] And he's still er er when I start the you get saberse I don't side on the intra isabello beneficio to a porta eta ete seuro.
[CUSTOMER][NEGATIVE] Oh come on busarlo.
[CUSTOMER][NEUTRAL] Oh you?