AccountId: 011433970860
ContactId: 926eae56-ce23-4fc4-870a-dd14ac4d40cf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8159 ms
Total Talk Time (AGENT): 2309 ms
Total Talk Time (CUSTOMER): 4528 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/926eae56-ce23-4fc4-870a-dd14ac4d40cf_20250625T21:46_UTC.wav
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[AGENT][NEUTRAL] Calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Hi [PII], I'm trying to get um benefits and eligibility for a patient.