AccountId: 011433970860
ContactId: 923cac5c-540a-4043-86a6-8cf471f938bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37569 ms
Total Talk Time (AGENT): 22397 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/923cac5c-540a-4043-86a6-8cf471f938bd_20250401T18:06_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon. Thank you for calling APO. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello? Can you hear me?
[AGENT][NEUTRAL] I cannot hear you. Please call us back at [PII]. No one in the line disconnecting the call.