AccountId: 011433970860
ContactId: 921320db-3fda-429c-acba-a13e3bbc8680
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49669 ms
Total Talk Time (AGENT): 20370 ms
Total Talk Time (CUSTOMER): 33321 ms
Interruptions: 2
Overall Sentiment: AGENT=0.8, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/921320db-3fda-429c-acba-a13e3bbc8680_20250304T20:46_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is, uh, [PII] with American One Source. I was just calling because, um, we're just looking to get our commission statements for for the beginning of [PII], and um I was wondering if you'd be able to help either point me in the right direction or connect with connect me with somebody I can feed those group numbers to in order to get those statements.
[AGENT][NEUTRAL] Yeah, if you'll just email that to uh [PII] we will get those and send those to you.
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][POSITIVE] Awesome, that makes it so much easier, and you said it was uh [PII]?
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Uh-huh, yep.
[CUSTOMER][POSITIVE] Awesome awesome all right I'll shoot him an email thank you so much [PII] you made it easy on me.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] OK, you're most welcome. All right, you have a great day. Thanks for calling. Mm, thanks. Bye bye.
[CUSTOMER][NEUTRAL] You too ma'am bye bye.