AccountId: 011433970860
ContactId: 91e73254-d9a5-4737-91b3-179d88713a1a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27860 ms
Total Talk Time (AGENT): 6260 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/91e73254-d9a5-4737-91b3-179d88713a1a_20250530T12:33_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEGATIVE] Disconnecting call due to no response.