AccountId: 011433970860
ContactId: 91dd5804-2b45-4436-b755-c47833fb6098
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 234259 ms
Total Talk Time (AGENT): 53750 ms
Total Talk Time (CUSTOMER): 97676 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/91dd5804-2b45-4436-b755-c47833fb6098_20250519T16:46_UTC.wav
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[AGENT][POSITIVE] Gracias my American public life, you know [PII].
[CUSTOMER][NEUTRAL] I'll need a yeah.
[CUSTOMER][NEUTRAL] Unpaelde uh dondeanza.
[AGENT][NEUTRAL] OK, no matter the police.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, no matter the polia uh uh.
[CUSTOMER][NEUTRAL] Um, call oh Polia, OK, er those in cuenttalootata.
[AGENT][NEUTRAL] It's a number.
[CUSTOMER][NEUTRAL] Um, min Nombre [PII] la fecha [PII] de de.
[AGENT][NEUTRAL] My regards to directionic or electronic.
[CUSTOMER][NEUTRAL] Uh, on ocinco tour de la un.
[CUSTOMER][NEUTRAL] um creocho arovagmail.
[AGENT][NEUTRAL] CSS que tenemos gracias in mejoque quironallia the the provedores in suari.
[CUSTOMER][NEUTRAL] She porque you know barrio.
[AGENT][NEUTRAL] Oh, OK, loquepodarealle no teleo de Carrington eoso el um nos queenaunalista los provedores ensuaria, um, slanes con connosotros perotinesarelrete Carrington.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Look at pasaita ala mano nogoa luma.
[AGENT][NEUTRAL] OK, Tamina numer telephone of the best traarjetaire la la po transfer.
[CUSTOMER][NEUTRAL] Ah
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] Mailloesitanutturo perotalaporan.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I'm not at all on that.
[AGENT][NEGATIVE] OK, the momento de pasante is being a mad American public life.
[CUSTOMER][NEUTRAL] It's obvious.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Thank you for calling member services Para assistencia espanol oprima el Nino nueve.
[AGENT][NEUTRAL] 2
[CUSTOMER][NEGATIVE] To better assist you, please have your membership or cost medica aria prove unos no plan de de cuento de salud tilo de vida precion uno para preunta sore facturaciono de cuenta precion dos paratoslo de mas preuntas pre res.
[CUSTOMER][NEUTRAL] Para propositos de caidad renamiento estayada pode rescuchadaigravada.
[CUSTOMER][POSITIVE] Gracious pajamas.