AccountId: 011433970860
ContactId: 91c86cce-7e09-4a98-9af0-66caac0846ee
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 364730 ms
Total Talk Time (AGENT): 161129 ms
Total Talk Time (CUSTOMER): 144548 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/24/91c86cce-7e09-4a98-9af0-66caac0846ee_20250124T15:17_UTC.wav
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[CUSTOMER][NEUTRAL] I need to send it.
[AGENT][NEUTRAL] American Public Life. My number is [PII]. Come on reply that.
[CUSTOMER][NEUTRAL] Gracia [PII] er resid una Carta the alcos or the one insurance.
[CUSTOMER][NEUTRAL] for the series for the Korque you know APL for the case.
[AGENT][NEUTRAL] OK, Noseguroats.
[CUSTOMER][NEUTRAL] Per seguro de que.
[AGENT][NEUTRAL] Nosemoses polias I think on the polisa and Narta or numeral reclamo.
[CUSTOMER][NEUTRAL] Uh, did you say?
[CUSTOMER][NEUTRAL] Uh, Olivia Gomez, Grupo.
[CUSTOMER][NEUTRAL] Benicinco dos cuarenta.
[AGENT][NEUTRAL] OK, no no the the polia or noo de reclamo.
[CUSTOMER][NEUTRAL] I study this say pay IDaocho er uno.
[CUSTOMER][NEUTRAL] Apple is a number uh-huh, they don't eroticinco or cinco ieta 20 siete.
[AGENT][NEUTRAL] No, that's.
[AGENT][NEUTRAL] It's a tele.
[CUSTOMER][NEUTRAL] The chose Cincote cincoreiete safe safe.
[AGENT][NEUTRAL] My to Rexionic or electronica.
[CUSTOMER][NEUTRAL] It's because you don't have lao con conustere.
[AGENT][NEUTRAL] Cera no information nopoverpolia primero.
[CUSTOMER][NEUTRAL] It's cannolis and in the anticuatoero uno.
[AGENT][NEUTRAL] Is this a uh-huh.
[CUSTOMER][NEUTRAL] Liberty 3.
[CUSTOMER][NEUTRAL] Hollywood.
[AGENT][NEUTRAL] Nkosan.
[CUSTOMER][NEUTRAL] Preredos Cuatro.
[AGENT][NEUTRAL] So roar of the travaja and they have nombrel group.
[AGENT][NEUTRAL] On Care Max.
[CUSTOMER][NEUTRAL] I know what I say. It's so like the gap.
[AGENT][NEUTRAL] So CSUa police I got uh-huh.
[CUSTOMER][NEUTRAL] Oh era precita er la compania but transition kma con connota compania.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Else good nolo cambiarianova said nano queer um to the blue comouncite eso mina or como funcion.
[AGENT][NEUTRAL] Mm, if the if the poliatinona fecha decimiento so no essigir no sotros so no solo but then nequetaleosyloquepolelo quecuresta polisa galevamosa mandunna cartaquela poliastalada.
[CUSTOMER][NEUTRAL] Oh, OK. Siorquenostamos thee to acommosunnai er, sip quelos sepaga for meio de kma, no.
[AGENT][NEUTRAL] Mhm I see mhm.
[CUSTOMER][NEUTRAL] OK, [PII], OK.
[AGENT][NEUTRAL] OK, I see, um, necessita information sore la polisa, um, la Covertura Walgo mas.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Bueno come overreculatura.
[AGENT][NEUTRAL] See implements and get it on on electronicoel systema parais can in sequenta de Apele and an internet.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] or electronica.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So sero primario um que seguro de etna yes the como secondario yeah lo cambiena Florida blue quere er tindostura el primero is the in hospital soega rilesisa ingresada and a desochora so male curasta says mildola resoro esosa papago.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, no poos beneficiostaquereciosare clamotamentinel beneficio the outpatient esociegaira unla oratorio, um, unprosemientolaicina el medico iva a una clinica orgencia emergencia unaired on the entre salel miss modia um on MRI CT scan theapia ya le cubrasa reciento sincuenta dolares dia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] There's a latura.
[CUSTOMER][NEUTRAL] This OK this on MRI in me salepo decialco er no esento tolares.
[AGENT][NEUTRAL] And the police
[CUSTOMER][NEGATIVE] On a lapa.
[AGENT][NEGATIVE] Silo masque pagamono sotos los resintos in cuenta lasordia.
[CUSTOMER][POSITIVE] OK, perfecto mhm Lito OK theota Costa Core.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm yeah like piquetolaturati.
[CUSTOMER][NEUTRAL] A perfecto er alca copago no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Seasona consulta la poliaolo cure, so esta no malevacuri sum prosedimiento laicina de mediole cure lostreciento sincuenta poria.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] OK perfect grades so much. OK, [PII].
[AGENT][NEUTRAL] See another I'll yeah I'll just be in my American Public life by.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, bye.