AccountId: 011433970860
ContactId: 91617957-334d-409b-873d-03ba293b13bf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 304070 ms
Total Talk Time (AGENT): 150529 ms
Total Talk Time (CUSTOMER): 96680 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/91617957-334d-409b-873d-03ba293b13bf_20250602T14:51_UTC.wav
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[AGENT][POSITIVE] We gusto.
[CUSTOMER][NEUTRAL] See the number.
[AGENT][NEUTRAL] Si.
[CUSTOMER][NEUTRAL] Cerrodos Quattrotre [PII] Uno Unodos.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] Me on the performance.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] and the other.
[CUSTOMER][NEUTRAL] See, you're receiving the American Life public life, uh, insurance, uh, it it's a 0000 uh deductible because the.
[CUSTOMER][POSITIVE] On total benefit pays.
[AGENT][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] See, uh, Ferrero, this is a this is this is.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Seeing it so the telephone number.
[CUSTOMER][NEUTRAL] Hello [PII] see.
[CUSTOMER][NEUTRAL] See [PII] hosts the Floya rerere.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] To gracias for verification information to receive your correspondency con contrelamo er senorraja and la parte superio de isquierda pardon Belcuadro there is a claim number is.
[CUSTOMER][NEUTRAL] Mmm.
[CUSTOMER][NEUTRAL] C C
[CUSTOMER][NEUTRAL] Trentino
[CUSTOMER][NEGATIVE] Nouere uno errodos.
[AGENT][NEUTRAL] Mucha gracias permit. OK, is to a Baptist Outpatient Services, but uh.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] See see
[AGENT][NEUTRAL] Um, the medical guta residio and la fea delbte de Marso del dosmiventino.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK, got me toys card.
[AGENT][NEUTRAL] In.
[AGENT][NEUTRAL] Bring to service you.
[AGENT][NEUTRAL] I'm doing this thing.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, in a part in la parte postero de comitso uh [PII] on this a remark description.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Equalization are qual uh.
[AGENT][NEUTRAL] Lain get to contraspect to I to cervicios medical his view.
[CUSTOMER][NEUTRAL] So they said, they said the above reference claim appears to be a duplicate of previously submitted expenses.
[AGENT][NEUTRAL] Correct, to see, um, esto esto que cirque duplicado deo.
[AGENT][NEUTRAL] The unos cargos caviacivido and conaneroa.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] See la pre me I you're not no.
[AGENT][NEUTRAL] I was a very little lamo initial.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Let me.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] What do you mean?
[CUSTOMER][NEUTRAL] Hey, I.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] It is a key to resist the er ibuo a los gas to medios correspondent the I to serviciostasio and the to the marsodosinco pagados and a reclael resinconodidius gas epagosao e uh baptist outpatient services no quejos and beer ste relamonmente.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Correct, solamente clavamente er reviso is sino que ester on duplicado de via i want this.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][POSITIVE] OK, perfect. Mucha is a lot of it.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][NEUTRAL] It's it's it's what I do rassejeras.
[AGENT][NEUTRAL] I think that's.
[CUSTOMER][NEUTRAL] That's, that's.