AccountId: 011433970860
ContactId: 9156b4bf-98f0-4698-b10d-a9807d74ff87
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 277140 ms
Total Talk Time (AGENT): 121411 ms
Total Talk Time (CUSTOMER): 93413 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/20/9156b4bf-98f0-4698-b10d-a9807d74ff87_20250520T18:02_UTC.wav
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[AGENT][NEUTRAL] I wanna pay gusto.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yeah and get that.
[AGENT][POSITIVE] OK gracious.
[CUSTOMER][NEUTRAL] Get check Carlopacienteopolia numero num.
[AGENT][NEUTRAL] Mm, it's a communal group I believe for the nosing control la.
[CUSTOMER][NEUTRAL] say ento socho erono.
[AGENT][NEUTRAL] No, it's a number of police net number as parapo uh somelamos electronic.
[CUSTOMER][NEUTRAL] Uh, they have no.
[AGENT][NEUTRAL] Can I
[AGENT][NEUTRAL] Can I have number [PII].
[CUSTOMER][NEUTRAL] I think
[CUSTOMER][NEUTRAL] See a number [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] No, so I I didn't want to.
[AGENT][NEUTRAL] OK. May he to [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Well I love for you.
[CUSTOMER][NEUTRAL] Do my bank on
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] That's true.
[AGENT][NEUTRAL] Because the person principal.
[CUSTOMER][NEUTRAL] Uh, ques
[AGENT][NEUTRAL] And the continu me bring there number telephone or call [PII] to connect.
[CUSTOMER][NEUTRAL] See resero [PII].
[AGENT][NEUTRAL] to
[AGENT][NEUTRAL] In the question.
[CUSTOMER][NEUTRAL] Also, yes, you're just what I said.
[AGENT][NEUTRAL] OK, because that DNA.
[CUSTOMER][NEUTRAL] See, are they gonna check.
[AGENT][NEUTRAL] Ok keeping.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Uh-huh, [PII]. Yes, it covers [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Could I get select and question porque one of the sin.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] And beneficial police.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Police are very beneficials for maxims in la reservipa yes include servicio.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Inspect the cuando.
[AGENT][NEUTRAL] Estapolia activa de el [PII].
[AGENT][NEUTRAL] It re sentencing.
[CUSTOMER][NEUTRAL] OK, my address.
[CUSTOMER][POSITIVE] So the right way.
[CUSTOMER][NEUTRAL] Cross the scuenta.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK, do they have the reference auto parama.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] The numbers of 3022.
[CUSTOMER][NEUTRAL] OK. Does it
[CUSTOMER][NEUTRAL] OK, uh, scuentas on the aio verda.
[AGENT][NEUTRAL] That's yes, those cuento is thearios.
[CUSTOMER][NEUTRAL] But I.
[AGENT][NEUTRAL] This.
[CUSTOMER][NEUTRAL] Currecopamenterosmiento.
[AGENT][NEUTRAL] Sela.
[CUSTOMER][NEUTRAL] Oh, OK, perfect. OK, grass the informationacareta sekira policing system which is ingraaaa.
[AGENT][NEUTRAL] I don't have to put you in that way.
[CUSTOMER][NEUTRAL] So I mean gras.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] That's it bye bye.