AccountId: 011433970860
ContactId: 90f86513-081b-4015-8031-7f5ecc5d661b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11279 ms
Total Talk Time (AGENT): 2731 ms
Total Talk Time (CUSTOMER): 3819 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/90f86513-081b-4015-8031-7f5ecc5d661b_20250317T20:01_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is.
[AGENT][NEUTRAL] May I help you?
[CUSTOMER][NEUTRAL] Yeah.