AccountId: 011433970860
ContactId: 90a9b7db-a2e1-4a16-ad36-fe58c858db00
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 209009 ms
Total Talk Time (AGENT): 91938 ms
Total Talk Time (CUSTOMER): 72320 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/10/90a9b7db-a2e1-4a16-ad36-fe58c858db00_20250210T14:53_UTC.wav
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[AGENT][NEGATIVE] That's just being a mad American Public Life. Me I just Monica. Comepoa.
[CUSTOMER][NEUTRAL] See, when Dias Minnores [PII] just say abandoorque melego comuna tartare American public life.
[AGENT][NEUTRAL] Just
[CUSTOMER][NEUTRAL] I don't know say porque you know tengo seguro de vida no.
[AGENT][NEUTRAL] OK, that number depolia.
[CUSTOMER][POSITIVE] Eero docinco.
[CUSTOMER][NEUTRAL] 02 00
[CUSTOMER][NEUTRAL] Nueros.
[AGENT][NEUTRAL] It's aido is sciento.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] I peerro nova er er er cinco.
[AGENT][NEUTRAL] He's the number at telephone number.
[CUSTOMER][NEUTRAL] Set they just say single or single.
[AGENT][NEUTRAL] May regards to the directionic or electronica.
[CUSTOMER][NEUTRAL] When on [PII] they have any apartamentoser or Miami Florida rere.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So it's a polia no apolia de vida sus roseario quetine por part re the travaja.
[CUSTOMER][POSITIVE] Ah, OK, perfect.
[AGENT][NEUTRAL] See sekira gregar electronico sequenta parasis sekira registr um and ostra cuenta de Apele ma neitaresecor electronico.
[CUSTOMER][NEUTRAL] OK, Campanita [PII] ah in the tea.
[CUSTOMER][NEUTRAL] Via [PII] numerals.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh, so [PII].
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] So a commode functional la polisa commas.
[CUSTOMER][NEUTRAL] See see see me so.
[AGENT][NEUTRAL] Let's see, so, um, but so primario de semosearinequearjeta sapile curecia uh emergenciaurgencias unasijiai entre sallenismodia MRI CT scanle cureasa quientozolarescada noventa dias por condition.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, gas in resada and cusamindo la casquesta ingresada esas cantia de espade dos copagooloqueleyaman coin insurance importantaje.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Sisinela cono comosario paquinos man ellamo.
[CUSTOMER][POSITIVE] Ah, perfect. Let's starting.
[AGENT][NEUTRAL] Algoma
[CUSTOMER][NEUTRAL] It's a tosima graa memo.
[AGENT][NEUTRAL] OK, [PII] Pace when the gracious be my American public bye.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Bye now. Bye.