AccountId: 011433970860
ContactId: 90a175b6-140d-4ccd-b354-00620aecc9c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12060 ms
Total Talk Time (AGENT): 4189 ms
Total Talk Time (CUSTOMER): 3979 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/90a175b6-140d-4ccd-b354-00620aecc9c1_20250325T22:05_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Calling APL, my name is [PII]. How can I assist you today?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from office. Check with the plan status.
[AGENT][POSITIVE] I'd be happy to assist