AccountId: 011433970860
ContactId: 9062bfb3-295e-4763-a441-557cd1229342
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 97919 ms
Total Talk Time (AGENT): 50469 ms
Total Talk Time (CUSTOMER): 33842 ms
Interruptions: 0
Overall Sentiment: AGENT=1.2, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/9062bfb3-295e-4763-a441-557cd1229342_20250625T15:28_UTC.wav
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[AGENT][NEUTRAL] APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] calling from accounts payable at Matranis Produce. How are you?
[AGENT][POSITIVE] I'm good. How are you?
[CUSTOMER][NEUTRAL] I'm all right. um I am trying to the past couple of days I've been trying to get our invoice to print out but it's not allowing me to.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, is there
[AGENT][NEUTRAL] Go ahead, I'm sorry.
[CUSTOMER][NEUTRAL] Is there any kind of way that that can be sent to me so that I can process this to be paid?
[AGENT][POSITIVE] Yeah, absolutely. Do you have the group number, [PII]?
[CUSTOMER][NEUTRAL] Yes, it's 25846.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, I apologize the online system is not downloading or printing off the invoices right now, so we have to, yeah, we have to send them to you. I'm sorry.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, great.
[AGENT][NEUTRAL] Alright, let me pull up the group.
[AGENT][NEUTRAL] Alright, the email that's on here is [PII]. Is that OK to send it to or should we send it somewhere else?
[CUSTOMER][POSITIVE] No, that is correct.
[AGENT][NEUTRAL] OK, alright, I will send the invoice now. Did you need anything else?
[CUSTOMER][NEUTRAL] No, that'll be it.
[AGENT][NEUTRAL] All right, it's on its way. Just give it a few minutes, OK?
[CUSTOMER][POSITIVE] Thank you so much I appreciate it.
[AGENT][POSITIVE] You're welcome. Have a good day.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][NEUTRAL] OK.