AccountId: 011433970860
ContactId: 905ece69-1997-400d-be02-7e45d497f475
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 68709 ms
Total Talk Time (AGENT): 37907 ms
Total Talk Time (CUSTOMER): 30018 ms
Interruptions: 3
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/905ece69-1997-400d-be02-7e45d497f475_20250225T19:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, hi, I am calling, uh, somebody had left a message for [PII] in regards to needing an updated ENO. Uh, can I get an email address?
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, it is, um, I would go ahead and send it to [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] what?
[AGENT][NEUTRAL] [PII], [PII]
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK. Mhm. Oh, I see. [PII].
[AGENT][NEUTRAL] Yeah, sorry, [PII], it's [PII].
[CUSTOMER][NEUTRAL] OK, so that's [PII] sales [PII]. OK, I will get that over to you.
[AGENT][NEUTRAL] [PII] Mhm.
[AGENT][NEUTRAL] Yeah yeah it's APL [PII].
[CUSTOMER][NEUTRAL] And that's [PII], right?
[AGENT][NEUTRAL] Yeah, yeah, like the word [PII] public life, yeah.
[CUSTOMER][NEUTRAL] OK, got
[CUSTOMER][NEUTRAL] Got you. OK, I will shoot that over to you.
[AGENT][POSITIVE] OK, no worries, thank you for calling you have a great day.
[CUSTOMER][NEUTRAL] You too. Bye-bye.
[AGENT][NEUTRAL] Bye bye.