AccountId: 011433970860
ContactId: 905ca074-0aab-4db9-b5a0-d055b6b22922
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25020 ms
Total Talk Time (AGENT): 5990 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/905ca074-0aab-4db9-b5a0-d055b6b22922_20250416T19:13_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon.
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL.
[AGENT][NEGATIVE] Disconnecting call due to no response.