AccountId: 011433970860
ContactId: 9035fb47-9c1d-4d95-8b4a-e3d59612b1e7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5010 ms
Total Talk Time (AGENT): 4119 ms
Total Talk Time (CUSTOMER): 819 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/9035fb47-9c1d-4d95-8b4a-e3d59612b1e7_20250408T13:25_UTC.wav
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[AGENT][NEUTRAL] For calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I'm gonna