AccountId: 011433970860
ContactId: 901ebc40-46c2-4a98-8db9-7bda0ccee301
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15789 ms
Total Talk Time (AGENT): 5708 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/901ebc40-46c2-4a98-8db9-7bda0ccee301_20241231T23:25_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon.
[AGENT][NEUTRAL] Hello?