AccountId: 011433970860
ContactId: 8fc9ac3b-526e-407d-b6ef-2942cd1503d5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1024688 ms
Total Talk Time (AGENT): 463343 ms
Total Talk Time (CUSTOMER): 572304 ms
Interruptions: 18
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/8fc9ac3b-526e-407d-b6ef-2942cd1503d5_20250320T17:29_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Um, yeah.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] We're gonna to Saturdays. Come on.
[CUSTOMER][NEUTRAL] No no I'm mm.
[CUSTOMER][NEUTRAL] Not say you say no.
[AGENT][NEUTRAL] OK, the police are gonna pay for.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] my phone is sent in and
[CUSTOMER][NEUTRAL] The 1000.
[AGENT][NEUTRAL] Lenatacommo outpatient certificate number or in hospital or number in apartavajo.
[CUSTOMER][NEUTRAL] Uh yeah, all pension 0 no pay.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Sinuentisincuenta Melle Ocho.
[AGENT][NEUTRAL] P4.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Alright, so I don't say no and repeat the before.
[CUSTOMER][NEUTRAL] Don Don Donia person.
[AGENT][NEUTRAL] Which is grasso models.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Dominogen er no scientino I am Florida.
[CUSTOMER][NEUTRAL] OK hold on.
[AGENT][NEUTRAL] Check it out telephone boa.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Unit cir cir electronico questa conestapolisamios.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Perfect. So much for verification information you want to stay on the porques even of cargos per servicios medical queerlio.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEGATIVE] Is eversinosmos vios gass the casoliatine elia deviio deos gastos inamioso de los.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Bueno el el el choro.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You cuatro uh-huh.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, it's a point.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Now you take what been done.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, condos, you know.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Do dooincuento.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Islamo de partsua soso del baya ambulatory center Paresta echo.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Apescuento.
[CUSTOMER][NEUTRAL] it just maybe check to get insurance so I don't know.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Can noselopagamosau.
[CUSTOMER][NEUTRAL] No, um, Io.
[AGENT][NEUTRAL] No, no, no, Claro, nolo mosa pagoramisos.
[CUSTOMER][NEUTRAL] See join que que gain.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] er loan el ellopi.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Oh no no no ok you tell me manda manda don't ala alatajeta.
[CUSTOMER][NEUTRAL] It's about all.
[CUSTOMER][NEUTRAL] It's a sillo but I wanna know it's a it's a, it's a bean. There's a there's um.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] They said pita.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] It's like resent.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK for you.
[CUSTOMER][NEUTRAL] But cuento mandelala.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Per you know I can see.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Then I don't.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah so you know better then it can be elected.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lo queso lo sienteer senor miso el queremos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Departe de los del gardener el prosemento medical.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Like splica beneficios indica I uncopado descientos in cuentaolares.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um yeah.
[CUSTOMER][NEUTRAL] Mhm I mean.
[AGENT][NEGATIVE] And to el reclamocustenosiso you get in exact la de los del center and the proseento unpago de losient scuento de que pao quested numer relamoreincoote you know.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] check check.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] What
[AGENT][NEUTRAL] Let me check it is ante is the deposit director.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It's it's enough I take with a.
[AGENT][POSITIVE] Correct. He's on the on on check.
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] Inser paranosotros el clamosos in bio.
[AGENT][POSITIVE] Its identico alembola facil.
[AGENT][NEUTRAL] Is loo loss queso mucho millares reservio el cuso seguro er applico el el el pago queer and do milking into lossuplan pagos loss the handocintosincuento que pago is ellepagos.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And to practicamente lo que recimos is duplical.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The aerospa.
[CUSTOMER][NEUTRAL] it.
[AGENT][NEUTRAL] Eelsmo ques.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Laila.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] There's a fortunamentapele chapagoposo cervicios polo cerviciosralejan and total chamilia olare conuncopago scientoscuent apelejalopagolopaste direct the mentally so you got estepago is the cuenta deco.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] er er.
[CUSTOMER][NEUTRAL] Mm yes.
[AGENT][NEUTRAL] Would you like tomentos.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Rescicle primero andesque de ellos.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] And the people.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] mega.
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] You don't now.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They look in looking into so wants more.
[AGENT][NEUTRAL] Lapoisauncia is the former prime claque de la seguroosalve no process reclassao pago direct mental state.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] That was progressive never left it up.
[CUSTOMER][NEGATIVE] OK, la quejo [PII] mandre.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] The documents and.
[CUSTOMER][NEUTRAL] You go you I hear you.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] What's your uh uh you know you can.
[CUSTOMER][NEUTRAL] Uh yeah.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And that
[CUSTOMER][NEUTRAL] Yeah, you know.
[AGENT][NEUTRAL] Welcome
[AGENT][POSITIVE] Correct, the recommendation to you.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nos indica que el el copagolica is paralo servicio recividos in elcentro deerviola el presodimiento no no castos del medio reso is in respect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Can you put that.
[CUSTOMER][NEUTRAL] no.
[CUSTOMER][NEUTRAL] For it um.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] In tier.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] In lo que pasa.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Locomo stenosiso egar.
[AGENT][NEUTRAL] Reflejacopago do scientosincuentaolares para los ervicios de la de la de lugardoisterlio of lasirujia no soos gas to el doctor Doctor Orlando Galinde is unolos proseimentos er a gas gainde quechocinto dolares sine embargo sus principal aguelorinto de sus gastos.
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEGATIVE] solamente encuenta las decupado paralo services his rescioer del cent.
[CUSTOMER][NEUTRAL] Yeah, yeah, yeah.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] No, er, er.
[AGENT][NEUTRAL] C.
[CUSTOMER][NEUTRAL] Uncle
[CUSTOMER][NEUTRAL] 7
[AGENT][NEUTRAL] Perlos Documento.
[CUSTOMER][NEUTRAL] And the, yes, so what, yes, yes you know and then OK so we.
[CUSTOMER][NEUTRAL] Hm
[AGENT][NEUTRAL] Ute bioloocumento penzano questava pagando er ok el el el remolso de lo quetele paal doctor.
[AGENT][NEUTRAL] Sine embargoloscumentos ostenosiso the moon information different the moistanque paralos gasos de doctor Orlando gainde.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Akinos.
[CUSTOMER][NEUTRAL] When the yolemandejolelemandeloquela loquelasoloqueolo.
[AGENT][NEUTRAL] Kunun
[AGENT][NEUTRAL] Claro Porso puesto.
[AGENT][NEUTRAL] Intendo er pero le le reitero los los gasos de doctor er gaindemoestranquesseguro principal pagolos reciento entinolo des concuentos no applicadocommo dedule copagoo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] We got.
[CUSTOMER][NEUTRAL] Mhm, but I can I see I don't know.
[AGENT][POSITIVE] so seguro.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] You see, you're looking for me down there.
[AGENT][NEUTRAL] Correct, Isisific copagodisinos in cuentaolares queso losses sit via I dos coros.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Differentis sine embargote destava penando mahioteenzo quelos docintos in cuentaolares eran de los gastos custevia pagado aldo inoloso nomoestomo palodosintosincuentos dointoscuent delopi.
[AGENT][NEUTRAL] Oreo cuandolopital nos and and nuvamente elegelreclamonosotros came.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's the names encuentavile no pagalos porque algae.
[CUSTOMER][NEUTRAL] I I don't have that.
[CUSTOMER][NEUTRAL] Conque you require the joy is of coo when it's cuenta know what I am queloloqui.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah yeah.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] There's la mole because there's a fortunamentesillostenosiso solo el copago de la acilida nomo alpado del doctor quetedio.
[CUSTOMER][NEUTRAL] Oh really.
[CUSTOMER][NEUTRAL] Yeah, I yes.
[AGENT][NEUTRAL] In poo Aldo nopagamos nombrepa.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] But it's a, but it's a.
[CUSTOMER][NEUTRAL] But it's there's a queer melo loqueo yeah, it's a taro.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Mhm, mhm.
[CUSTOMER][NEUTRAL] Get the phone and see.
[AGENT][NEUTRAL] The less eskinoquerainos implemented lass.
[CUSTOMER][NEUTRAL] See, see, no, no, our, our, our que.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] For.
[CUSTOMER][NEUTRAL] What is it, is it.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah.
[AGENT][POSITIVE] Exactly see nolopi mandola information correct.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Plato.
[CUSTOMER][NEUTRAL] Memo.
[CUSTOMER][NEUTRAL] OK yeah because I I wanna tell me.
[AGENT][NEUTRAL] No way.
[CUSTOMER][NEUTRAL] No, I.
[AGENT][NEUTRAL] You were meant to put a.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] Let's see my email.
[CUSTOMER][NEUTRAL] Well, bye bye. Bye, bye.