AccountId: 011433970860
ContactId: 8fa63d31-146d-4f27-a488-74a1710eadbe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18659 ms
Total Talk Time (AGENT): 10211 ms
Total Talk Time (CUSTOMER): 3450 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/8fa63d31-146d-4f27-a488-74a1710eadbe_20250311T22:27_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII] how may I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling on Pro office to check on our current status.
[AGENT][POSITIVE] Thank you for
[AGENT][POSITIVE] Uh yes ma'am, I can help you on claim status. Can I please get your name again?