AccountId: 011433970860
ContactId: 8f98b452-9c71-4e13-876c-fb378ec45fa8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4000 ms
Total Talk Time (AGENT): 1830 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/8f98b452-9c71-4e13-876c-fb378ec45fa8_20250414T19:10_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL.