AccountId: 011433970860
ContactId: 8f5cd28e-0b2e-4e4e-9c60-167f70a20c6e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41770 ms
Total Talk Time (AGENT): 24241 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/8f5cd28e-0b2e-4e4e-9c60-167f70a20c6e_20250113T14:27_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Not sure if you can hear me. I cannot hear you. Please call us back at [PII]. No one on the line that's connecting the call.