AccountId: 011433970860
ContactId: 8f554a4a-f16e-4de6-a02a-258e1a7676c1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 124919 ms
Total Talk Time (AGENT): 54415 ms
Total Talk Time (CUSTOMER): 70717 ms
Interruptions: 1
Overall Sentiment: AGENT=1.1, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/8f554a4a-f16e-4de6-a02a-258e1a7676c1_20250130T14:51_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Contact ATO, my name is [PII]. How may I help you?
[CUSTOMER][POSITIVE] Hey [PII], it's [PII], heck of a nice guy. How are you today?
[AGENT][POSITIVE] I'm pretty good. How are you, [PII]?
[CUSTOMER][POSITIVE] Yeah, yeah, better than most, uh, my best callback number [PII].
[AGENT][NEUTRAL] OK, thank you. What, um, what are we looking at? Do we have a policy that we need to look up or?
[CUSTOMER][NEUTRAL] Well, a, a check number. I just wanna see if the providers cashed it already. I might be calling like 3 days early, but some my spidey senses are telling me to call, so just to see if the check has been cleared yet. Um, can I give you a check number when you're ready?
[AGENT][NEUTRAL] Yes, please.
[CUSTOMER][NEUTRAL] 202
[CUSTOMER][NEUTRAL] 2644.
[CUSTOMER][NEUTRAL] And the check was dated on the, go ahead.
[AGENT][NEUTRAL] OK, and, and
[AGENT][NEUTRAL] Oh, no, I, I was just going to ask you, uh, if, if you knew who it was, but I, I can take the check date as well.
[AGENT][NEUTRAL] It's supposed to be going to.
[CUSTOMER][NEUTRAL] Yeah, the date of it was uh [PII] of this year.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So we've got Radilogy Associates of Hollywood. Does that sound right? Go to [PII].
[CUSTOMER][NEUTRAL] Uh-huh. Right. Yeah, yeah, that's right. Yeah, yeah. Yeah.
[AGENT][NEUTRAL] OK. So, uh, no, it hasn't, uh, it hasn't cleared yet. Now, that was, um,
[CUSTOMER][NEUTRAL] OK. All right.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] It might still be on it.
[CUSTOMER][NEUTRAL] Yeah, there was a holiday in between and.
[AGENT][NEUTRAL] Yeah, because it went out on the, it went out, OK, so it was issued on the [PII] would have gone out on the [PII]. I mean it seems to be taking a while, but I mean, um, yeah, it hasn't, it hasn't gotten to anybody yet.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Yeah, who knows if they have a third party administrator? Yeah, I get you. It's all good. I just happen to think about it, so that's why I'm calling. No, no problem, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright, I'll, I'll, uh, put a reminder on for like 4 days from now. That's I told the client, yeah, I told the client it would take a good week and that was Monday, so I'm still in there on my word right now, OK.
[AGENT][NEUTRAL] Anything else else?
[AGENT][POSITIVE] Absolutely. Is there anything else at all that I may help with?
[CUSTOMER][POSITIVE] No, we're good. If it, if, uh, today gets this bad, I'll take it. It's all good. Thank you so much.
[AGENT][POSITIVE] Thank you, have a good day bye. Thanks for contacting APR.
[CUSTOMER][NEUTRAL] You too, bye.