AccountId: 011433970860
ContactId: 8f42d85e-ea42-46e9-bb86-b27e76179c92
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18799 ms
Total Talk Time (AGENT): 8730 ms
Total Talk Time (CUSTOMER): 8299 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/8f42d85e-ea42-46e9-bb86-b27e76179c92_20250225T16:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, car I wanted hospital indemnity. uh, OK, let me go. I'm gonna.
[AGENT][NEUTRAL] Uh, uh, claim, uh, claim support.
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] You're welcome. Bye bye.
[CUSTOMER][NEUTRAL] Bye-bye.