AccountId: 011433970860
ContactId: 8f3792f3-cc26-499f-af49-e9a31177c4f7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41659 ms
Total Talk Time (AGENT): 23227 ms
Total Talk Time (CUSTOMER): 13656 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/8f3792f3-cc26-499f-af49-e9a31177c4f7_20250305T21:49_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, do y'all sell insurance sir, or do I have to go somewhere else?
[AGENT][NEUTRAL] OK, you're wanting to know if you can purchase insurance directly from our company. Is that correct?
[CUSTOMER][NEUTRAL] Yeah, right here, but I don't think it's, I don't think this is a place with it.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, sir, we do not. This is our policies are only offered on a group level. It would be something that your employer would have to offer as part of your benefits package.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] So y'all don't do individual.
[AGENT][NEUTRAL] No, sir, we don't.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] All right, thank you, ma'am.