AccountId: 011433970860
ContactId: 8f13112f-fb7f-47c8-b3ee-2079bb93e70d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35880 ms
Total Talk Time (AGENT): 7912 ms
Total Talk Time (CUSTOMER): 13679 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/8f13112f-fb7f-47c8-b3ee-2079bb93e70d_20250612T16:16_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. I'm calling um for two things. The first one is to find out um the claim my claim status, and the second one is I just don't know why I can't log into the portal.
[AGENT][POSITIVE] OK, I can help you with that. May I have your name and I'll call.
[CUSTOMER][NEUTRAL] Mhm