AccountId: 011433970860
ContactId: 8ecb40cc-9786-4533-acd4-c408773604cb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7510 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 549 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/8ecb40cc-9786-4533-acd4-c408773604cb_20250130T20:42_UTC.wav
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[CUSTOMER][NEUTRAL] I'm not