AccountId: 011433970860
ContactId: 8eafdb50-bc63-417e-888c-e4ba9cde927d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 390649 ms
Total Talk Time (AGENT): 213989 ms
Total Talk Time (CUSTOMER): 145441 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/8eafdb50-bc63-417e-888c-e4ba9cde927d_20250421T21:33_UTC.wav
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[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] So I wanna start this number is Blanco.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Italian for gracia.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Mirai viajeta the the apple for la compulo you're not help.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Giacomo travaja uh-huh.
[AGENT][NEUTRAL] OK, so neita beneficio or commo functional polisa lo questa tratare.
[CUSTOMER][NEUTRAL] See your teno unexam lunes and jeta or part de cuando.
[AGENT][NEUTRAL] OK, yeah, like class exam is on the one.
[CUSTOMER][NEUTRAL] Maslo examined her and in your baptist hospitals.
[AGENT][NEUTRAL] In her hand.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Listo. OK, any number of the polias in [PII].
[CUSTOMER][NEUTRAL] The group Poliza, OK, Polisa errodose soon.
[CUSTOMER][NEUTRAL] Saroo.
[AGENT][NEUTRAL] OK, got you.
[AGENT][NEUTRAL] OK, Iorda verses simmiento direction ere electronico.
[CUSTOMER][NEUTRAL] Um, sore.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] He lauattrodore [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, it does, yes.
[AGENT][NEUTRAL] OK, so yes ala Mercedes management.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so Paresequela polisa uh for activvadael uno de venticinco, um, in the heme beneficio yes to nojuna guarantpagosina verificacion decovertura.
[AGENT][NEUTRAL] Yes, this isoariololata laura ervio and a primariacomosaria it parajuda la el paoseuro uh el benefi masimoquetibulaiocho milianos orano.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] OK, so so like you the delusive.
[CUSTOMER][NEUTRAL] The miento uh-huh, the cuanto see the I take up the serviso.
[AGENT][NEUTRAL] El beneficiocho mil quiniento so nottrocurimocho mil quiniento de loqueesttenco brandoesusuro primario.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, OK.
[AGENT][NEUTRAL] Normamentelojocho sciento que palairu here Normamentesolo gangaon quissal delusive warcopago yes soloquenosotro pagarianos.
[CUSTOMER][NEUTRAL] It's like the yeah what's a carta la la di alexan.
[AGENT][NEUTRAL] Louede presenta el o cuando labanga jessamenes or condole jiao la puede jamar is ale informacion vespaque you verific can beneficio.
[CUSTOMER][NEUTRAL] You don't
[CUSTOMER][NEUTRAL] Correct. OK, so yes I see for information or then OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] No, no, but.
[CUSTOMER][NEUTRAL] OK, perfect, but I can.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] I see, quite excellent. That's yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Like a part is beneficial to milquio yeah lo mariaque pagada tracosa or
[AGENT][NEUTRAL] A menos quesia macho mil quinientos is the contest and corando porque um normalmente condounasijia coveranglopisirujanoeiologo.
[CUSTOMER][NEGATIVE] Oh no, no, no family.
[AGENT][NEUTRAL] Uh, la la stenosisijia pekenya la can cais pequenya sola cantida queseguro civil solo simile harcopareciento parael doctor um queseria mir cuatro sciento and eso to total sillo in the samanera.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yes, so I mean.
[CUSTOMER][NEUTRAL] Oh see la, OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Perfect. And no quere security and probably no oh see com.
[AGENT][NEUTRAL] And bueno queerre history, uh, no obligatoro pereso querere que pueairbiendo quere clamos mos recivido es alta de reciviastenascommoque recall the the loqueyasapagadilo you know.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That's.
[AGENT][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I'm on you see [PII].
[AGENT][NEUTRAL] And then I gotta put you and I go I I'm gonna drop one.
[CUSTOMER][POSITIVE] No, no, no, I do that mucho get that yeah.
[AGENT][NEUTRAL] Wait, you have tena esitamos uncorreo electronico you know una key the they had or electronico.
[CUSTOMER][NEUTRAL] Buenos Aires.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][POSITIVE] Mhm perfect speak lao mio Deise.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You say Denise Blanco.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK, so sole Bela. OK, let me look.
[CUSTOMER][NEUTRAL] So I mayocular. Mhm.
[AGENT][NEUTRAL] And they had a line.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Liston yeah I put on a system and say yeah but his trust, OK.
[CUSTOMER][NEUTRAL] Well you see I could ask you.
[AGENT][POSITIVE] They know the good thing I went at that, you know, like I, you know, like.
[CUSTOMER][POSITIVE] I think I wanna start.
[CUSTOMER][NEUTRAL] You know
[CUSTOMER][NEUTRAL] Hello.