AccountId: 011433970860
ContactId: 8e9710f5-b133-4a0f-9ebf-25473a5f3db7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12439 ms
Total Talk Time (AGENT): 4111 ms
Total Talk Time (CUSTOMER): 6479 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/8e9710f5-b133-4a0f-9ebf-25473a5f3db7_20250206T22:15_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I just need to verify, uh, [PII], I apologize, give me one second. I'm gonna have to call you back. I apologize.