AccountId: 011433970860
ContactId: 8e942306-61fb-4108-b294-0c9f81b824c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4360 ms
Total Talk Time (AGENT): 4360 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/8e942306-61fb-4108-b294-0c9f81b824c3_20241231T20:47_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APO. This is [PII]. How can I help you?