AccountId: 011433970860
ContactId: 8e930555-50c8-471c-bf22-9e84713587b0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8550 ms
Total Talk Time (AGENT): 4589 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/8e930555-50c8-471c-bf22-9e84713587b0_20250304T20:34_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is may I help you?
[AGENT][POSITIVE] Good afternoon.