AccountId: 011433970860
ContactId: 8e72c570-5ed4-4cc8-a73e-ff5270c96d4a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 224550 ms
Total Talk Time (AGENT): 63894 ms
Total Talk Time (CUSTOMER): 86150 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/8e72c570-5ed4-4cc8-a73e-ff5270c96d4a_20250117T13:50_UTC.wav
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[AGENT][NEUTRAL] My
[CUSTOMER][NEUTRAL] Oh hold on one of us.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] It almost that.
[CUSTOMER][NEUTRAL] grass travajo um in institute in South Florida Institute of Technology and to a questa de seguo travajo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In the queer ban la congaia uh a princio uh dire pero um no no pu puerta versa and roam seguro de travajo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] A conquistasu and playador.
[AGENT][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] So yeah, I'm a South Florida Institute of Technology.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That.
[AGENT][NEUTRAL] Of technology.
[CUSTOMER][NEUTRAL] Of technology, of technology.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so Florida Institute of Technology.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] You call it Suaido.
[CUSTOMER][NEUTRAL] [PII] Morales.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is Nombre.
[CUSTOMER][POSITIVE] Just money aimicio.
[AGENT][NEUTRAL] OK, glasses.
[AGENT][NEGATIVE] Idijola company kire goods.
[CUSTOMER][NEUTRAL] Uh, comma
[AGENT][NEUTRAL] Yeah, it's probablyvitacon La Compania.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] Juneuela E as in professor [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It sta.
[AGENT][NEUTRAL] Uh, yeah, bladder on the department of the recursoumanos.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Osteita alar on the departmental derecosoummanos.
[CUSTOMER][NEUTRAL] Uh, OK.
[AGENT][NEUTRAL] Yeah, he's not for the mandala andacion and the Soros.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Yeah, perfect. OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, you put in the via puede escore the polia or
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Quaruna formalteparin.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, Pepe Pepeto. OK, bueno mucha gracia.
[AGENT][NEUTRAL] Ear when the tambien gracimar apele.
[CUSTOMER][NEUTRAL] You know the
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] yeah