AccountId: 011433970860
ContactId: 8e623a3b-2818-4a81-8146-67ba75126d41
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 23309 ms
Total Talk Time (AGENT): 11887 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/8e623a3b-2818-4a81-8146-67ba75126d41_20250106T21:39_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] APL this is [PII] is anybody there?