AccountId: 011433970860
ContactId: 8e5a6822-a160-4c23-bf89-c2452ca9d37a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25020 ms
Total Talk Time (AGENT): 10100 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/8e5a6822-a160-4c23-bf89-c2452ca9d37a_20250319T18:01_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?