AccountId: 011433970860
ContactId: 8db5befa-40e9-4f9c-a74a-0750dd386626
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17059 ms
Total Talk Time (AGENT): 5791 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/8db5befa-40e9-4f9c-a74a-0750dd386626_20250527T16:23_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Hello?