AccountId: 011433970860
ContactId: 8d9d1f62-fa4c-4f48-b85c-3714ce4cce4d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 118580 ms
Total Talk Time (AGENT): 47503 ms
Total Talk Time (CUSTOMER): 42918 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/05/8d9d1f62-fa4c-4f48-b85c-3714ce4cce4d_20250605T14:09_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh yes, I was calling because I was just told that you all have a new website, so I need to re-register everyone.
[AGENT][NEUTRAL] Yes.
[AGENT][POSITIVE] Correct.
[CUSTOMER][POSITIVE] And I like to do that.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] I'm sorry?
[CUSTOMER][NEUTRAL] Say it again.
[AGENT][NEUTRAL] Yeah, that is correct. Um, our website did undergo quite a big change. Um, you would reregister it would be all of the same information that you you used prior. Uh, the biggest difference is going to be that instead of a user name you would start logging in with your password or excuse me, with your, uh, email, um, after you reregister.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so how do I reregister?
[AGENT][NEUTRAL] So it's the same web address uh it's the exact same uh URL um and then from there you would go to new user.
[CUSTOMER][NEUTRAL] OK, so another thing too, uh, my maiden, well, my email address got changed from, I guess what you all had on file, so I'll need to, I guess redo that over the phone because I am on you all's website right now and I put in my new email address, but it's saying a user with this specific credential cannot be found, so I need to update that so that I can log in and register.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] OK, so did you create the new account already?
[CUSTOMER][NEUTRAL] No, I didn't create anything. I went to the website.
[AGENT][NEUTRAL] OK, so you would have to create a new account, yes, um, so you wouldn't log in with anything existing you would recreate the entire.
[CUSTOMER][NEUTRAL] OK, so is it gonna be the create your OSC account?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.