AccountId: 011433970860
ContactId: 8d89e7b8-61bb-43d4-a1b8-ecb29e012b44
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14010 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2170 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/8d89e7b8-61bb-43d4-a1b8-ecb29e012b44_20250625T22:59_UTC.wav
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[CUSTOMER][NEGATIVE] Then it keeps disconnecting.