AccountId: 011433970860
ContactId: 8d6abe7d-4578-48d6-ae48-f96036ca38e7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14270 ms
Total Talk Time (AGENT): 6671 ms
Total Talk Time (CUSTOMER): 8389 ms
Interruptions: 0
Overall Sentiment: AGENT=-2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/8d6abe7d-4578-48d6-ae48-f96036ca38e7_20250618T14:53_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey there, good morning [PII]. I'm calling you from uh the broker's office, Associated Financial Consultants on behalf of Logan.
[AGENT][NEGATIVE] I cannot hear anything. I'm going to hang up. I'll call you right back. So sorry.