AccountId: 011433970860
ContactId: 8ceefa44-19ee-4352-8c7e-2c8dbaff55b6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24250 ms
Total Talk Time (AGENT): 4030 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/8ceefa44-19ee-4352-8c7e-2c8dbaff55b6_20250106T20:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?