AccountId: 011433970860
ContactId: 8ce09485-848d-466b-b14f-f0107ed2148b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 295250 ms
Total Talk Time (AGENT): 102303 ms
Total Talk Time (CUSTOMER): 118023 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/8ce09485-848d-466b-b14f-f0107ed2148b_20250117T17:41_UTC.wav
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[AGENT][NEUTRAL] That's just bear in mind American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] 00 la buenast [PII] is tenemos unpacienta quetine losinosa decommo seguro secondario.
[CUSTOMER][NEUTRAL] I quierrari Carlos beneficios.
[AGENT][NEUTRAL] tele.
[CUSTOMER][NEUTRAL] Precero Cinco.
[CUSTOMER][NEUTRAL] Ochos do the do theater.
[AGENT][NEUTRAL] Yeah, no police.
[CUSTOMER][NEUTRAL] Moment.
[CUSTOMER][NEUTRAL] Oh man.
[CUSTOMER][NEGATIVE] Mm, errauno Sainco.
[CUSTOMER][NEUTRAL] Nueocho res cinco.
[CUSTOMER][NEUTRAL] [PII] Ocho.
[AGENT][NEUTRAL] Your numbering.
[CUSTOMER][NEUTRAL] Jose Santana September Uno delceres.
[AGENT][NEUTRAL] how can that beneficio.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Katipo beneficios.
[CUSTOMER][NEUTRAL] Medicals.
[AGENT][NEUTRAL] It's a consultant prosemiento.
[CUSTOMER][NEUTRAL] It's unreamiento tango barrioscolios.
[AGENT][NEUTRAL] Mm, to be quelos codios con con seguro primario este segurono malovario cure seguro primario so I said in office estes officeicina de medico.
[CUSTOMER][POSITIVE] Siloso and joy primario quenae just silo kub.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so the beneficios um prose demiento 10 officeicina del medio pero primero dele.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] OK, silla politiva demon.
[AGENT][NEUTRAL] So the police are like
[CUSTOMER][NEUTRAL] OK. That's the one.
[AGENT][NEUTRAL] They say uno unodos mil venti cuatro.
[CUSTOMER][NEUTRAL] Uh, no termination, but uh.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] So no poos beneficiosa lamo um prosemientotenic medical los cubreva benefio the outpatient asados nil quiento solares boo esolepade doive copago or coinsurance asuritaineto despo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Now one moment. So los outpatient diagnosis services is Sancuvierto, uh, dos milquiniento dolareorrana.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] El a consumidoalasqueno.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You have a me.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I loqueue are you there?
[CUSTOMER][NEUTRAL] And quierra's a city I go the copay coin insurance deductible.
[AGENT][NEUTRAL] No, it's just seguro gale moss milquiola paralepagar el copago el dedusive oil coin insurance.
[CUSTOMER][NEUTRAL] Just not to be.
[CUSTOMER][NEUTRAL] OK, so patient diagnosis service cover up to those milking and not all this uh.
[CUSTOMER][NEUTRAL] Confumio so it's to cure like that.
[CUSTOMER][NEUTRAL] Uh, lo que escopago insurance office visit para lapa entrances are covered.
[AGENT][NEUTRAL] Office visits, no, no la polia no cure office visit, um, it's a it's a beneficio aparies doctor primariole cubrasaincolares repealista parael office visitlebrasta sincuenta as the cuatro via poo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Please visit the specialist um just for visits per year. OK, so, uh, [PII] Tines alum referencia.
[AGENT][NEUTRAL] Not the most numerals the reference yeah but those are me nombre la [PII] yes, [PII] efe de [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello, this is Sita de losing Muchisimas gracias [PII]. bye bye.
[AGENT][NEUTRAL] No no that one is my American public life bye.
[CUSTOMER][NEUTRAL] Right.