AccountId: 011433970860
ContactId: 8ccce183-ffb3-4389-abe0-4a0e9e882ee9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16709 ms
Total Talk Time (AGENT): 5709 ms
Total Talk Time (CUSTOMER): 7168 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/8ccce183-ffb3-4389-abe0-4a0e9e882ee9_20250203T20:19_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] See how are you?
[AGENT][POSITIVE] Good how are you?
[CUSTOMER][POSITIVE] Doing good um.
[CUSTOMER][NEUTRAL] Oh, I'm sorry I dialed the wrong number. No, it's not APL. Jesus, sorry like.
[AGENT][POSITIVE] Oh, no, no worries.